Health & Animal Care Partners

Health & Animal Care Partners

EBOS enables reliable and efficient healthcare and animal care across New Zealand and Australia.

Leveraging the breadth and depth of skills and experience in our portfolio of leading businesses, EBOS works collaboratively with private and public customers to deliver the best care for their patients and consumers. We put our customers first in every interaction, offering distinctive value by listening to their needs to build lasting business relationships.

 

At EBOS, we enable reliable and efficient healthcare and animal care by leveraging the breadth and depth of our skills and experience to work collaboratively with private and public customers.

Essential Infrastructure for Health

Overseen by our property team, we are continuing to expand and upgrade the Group’s network of modern and energy-efficient distribution centres through good design and high-quality implementation.

In FY24, Healthcare Logistics opened its second distribution centre in NSW, with pallet capacity of over 38,000 and featuring a 2MW solar array.

Supply Chain Resilience

Extreme weather events impact our operations with increasing severity and frequency, but we have robust processes and procedures in place to keep our employees safe and minimise disruption for customers.

Tropical Cyclone Kirrily struck Queensland in January 2024, cutting power to thousands of homes and businesses including Symbion’s Townsville distribution centre, which provides medicines to customers in Far North Queensland. The Townsville warehouse team worked over the Australia Day long weekend to refuel on-site emergency generators which had been activated to maintain critical temperature control for cold chain medicines. This ensured deliveries could be made as soon as roads and the airport were reopened for critical
supplies.

EBOS Distribution Network

Our investments further enhance EBOS’ resilience to climate events. We systemically evaluate operational risks, including disruption
to transport and utility services, for all key existing properties, relocations and new developments to ensure appropriate mitigation measures are in place. These include, among others, insurance, backup systems and fire protection.


We are proactive in managing risks to the confidentiality and integrity of our data. Management continues to align data policies, standards, and procedures related to the handling of data.

We continue to drive investment and implementation of technologies to uplift our security posture in alignment to the NIST (National Institute of Standards and Technology) framework and ISO27001 standards.